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Frequently asked questions
How can I top up?

Option 1:

  1. Call toll-free to 1244.

  2. Follow the instructions in the voice menu and key 2.

  3. Enter the code and close with #.

Option 2:

  1. Key *101*upgrade code# (replace “upgrade code” with the code you received from us).

  2. Press the call button.

How long is my calling credit valid?

Your credit is valid indefinitely as long as you top up, make a call, send a text message and/or use data once every 90 days. This means you can keep your credit without it expiring as long as you use your Lebara One SIM card regularly.

How can I request my balance?

Request call credit  *100#

What are the customer service contact details?

For customer service: 
0900-4321321(€0.35 per call)


For more info: www.Lebara-mobile.nl 

Lebara One - Affordable Prepaid Call Credit

Discover the benefits of Lebara One, a prepaid calling credit option that's a little different from standard Lebara products. With Lebara One, you benefit from advantageous rates for national and international calls. Whether you make regular calls within the Netherlands or want to keep in touch internationally, Lebara One offers the perfect solution.

Why choose Lebara One:

  • Only 1 cent per minute for landlines within the Netherlands.
  • Call to mobile numbers in the Netherlands for just 9 cents per minute.
  • Free calls from Lebara to Lebara numbers within the Netherlands *.
  • Very low rates for international calls.

With Lebara One you benefit from advantageous rates and always stay in touch with friends and family, wherever you are.

Buy Lebara One:

*Calls from Lebara to other Dutch Lebara numbers within the Netherlands are free for the first 30 days after the last top-up, with a fair use policy of 5,000 minutes per 30 days. After the free period, standard Lebara rates for mobile calls apply, charged per minute.

Prepaid Credit: Lebara One

Lebara One is designed for those who make regular calls and sometimes want to send an app or email without Wi-Fi. Your credit is immediately available after top-up and has an unlimited shelf life. All you need to do is top up every 90 days, call, text and/or use data. After top-up, you can make free calls to other Lebara numbers for 30 days (maximum 5,000 minutes). Read all terms and conditions here.

National and International Rates:

  • Mobile numbers: €0.09 per minute
  • Landlines: €0.01 per minute
  • SMS messages: €0.15 per minute
  • Mobile data: €0.01 per MB
  • Starting rate: €0.15 per call
  • Voicemail (1233): €0.12 per call

Calls and text messages from the European Union, Switzerland and the United Kingdom are always charged at the same rate as Dutch numbers with country code +31. Different rates apply for calls to or from other countries. View all rates for calls to or from a specific country.

Internet:

  • Download speed: up to 10 Mbps
  • Upload speed: maximum 2 Mbps

You can use the same tariffs throughout the European Union, the United Kingdom, Switzerland, Norway, Iceland and Liechtenstein. Within the European Union and Switzerland, you will use the 4G network. Outside these areas, you will use the 3G network and different rates apply.

With Lebara One you will find great rates and unlimited connectivity, both nationally and internationally

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