FAQ

How and where can I redeem Mooncoins?

You can redeem Mooncoins on the moontopup.com or moonplanet website.

Can Mooncoins expire?

No, Mooncoins remain valid as long as you are a customer of moontopup.

How do I collect Mooncoins?

With every order, depending on the product, you earn Mooncoins.

Where can I see how many Mooncoins I have?

You can check the number of Mooncoins you've saved by logging into your account.

Can I combine Mooncoins from multiple accounts?

No, unfortunately, that's not possible.

Can I transfer my Mooncoins to someone else?

No, Mooncoins are not transferable. What you can do is redeem them for a product and give that product to someone else.

I redeemed the wrong product with my Mooncoins. Can I exchange it?

No, it's not possible because the code is visible and susceptible to fraud.

I don't have enough Mooncoins. Can I pay the remaining amount?

You can pay the remaining amount on the payment page using the available payment methods.

How many Mooncoins do I get per product?

The number of Mooncoins you receive depends on the product.

Where can I see the products I can redeem with Mooncoins?

You can check which products you can redeem on moonplanet.

Does the payment method I use affect earning Mooncoins?

No, it's not relevant because you earn based on the purchased product, not the payment method.

I didn't receive any Mooncoins after my order. What should I do now?

It may be that certain products do not earn reward points. Check the product to see if Mooncoins have been awarded. If not, please contact customer service.